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If you cannot find the information you are looking for with reference to our Help section, please email your library:
Albany Public Library
CCRLS (Chemeketa Cooperative Regional Library Service)
Corvallis-Benton County Public Library
CRSN (Coastal Resource Sharing Network)
Curry Public Library District
Eugene Public Library
Jackson County Library Services
Klamath County Library District
LEO Listens
Library Information Network of Clackamas County
Multnomah County Library
Seaside Public Library
St. Helens Public Library
Washington County Cooperative Library Services
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message you receive (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem eBook(s)
- Software and software version (Adobe Reader 7, OverDrive Media Console 2.1, etc.)
- Operating system (Windows Vista, Windows XP, Mac OS 10.4.3, etc.)
- Web browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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