|
What is my '2Go Cart'?
When you come across an available title that you may want to check out, you can click 'Add 2Go Cart' to place the title in your 2Go Cart. Placing a title in your 2Go Cart is like placing it on temporary reserve; as long as the title is in your 2Go Cart, it will remain available for you to check out. Please note that the system will
automatically remove a title from your 2Go Cart 30 minutes after you have placed it there, making the title available to other patrons at your library.
Back to top
How many titles can I have in my 2Go Cart at the same time?
Our system allows you to put up to 8 titles in your 2Go Cart at the same time. If you have decided against checking out a particular title, you can click the 'remove' link to pull it from your 2Go Cart. Please note that the system will automatically remove a title from your 2Go Cart 30 minutes after you have placed it there, making it available to other patrons at your library.
Back to top
How long will a title in my 2Go Cart remain there?
Once you add a title to your 2Go Cart, it will remain there for 30 minutes. Once 30 minutes have elapsed, the title will be automatically returned to the collection, making it available to other patrons at your library.
Back to top
How many titles can I have checked out at the same time?
You can have up to 6 titles checked out at any given time.
Back to top
When I check out a title, for how many days do I get to keep it?
Lending periods can vary from title to title. Additionally, you can set personalized default lending period(s) on a format-by-format basis at the 'Lending Periods' page. Click here to specify your personal lending period(s).
Additionally, you can select a lending period on a title-by-title basis. In the course of checking out any title, you will have the option to select a different lending period for that specific title.
Back to top
How do I specify my preferred lending period(s)?
You can set personalized default lending period(s) on a format-by-format basis at the 'Lending Periods' page. To set your lending period(s), click the desired number of days next to the format. Click 'Done' once you have selected your desired lending period(s). Click here to specify your personal lending period(s).
Additionally, you can select a lending period on a title-by-title basis. In the course of checking out any title, you will have the option to select a different lending period for that specific title.
Back to top
Once the lending period is over, what happens to the title I checked out?
You do not need to return a borrowed item. Once the lending
period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your computer, the file(s) will no longer be accessible. Please review the instructions below for deleting titles after they have expired.
To delete an expired OverDrive Media file…
- Open OverDrive Media Console.
- Select the item you wish to delete in the 'Media Library'.
- Click the 'Delete' button.
The title is deleted.
Back to top
Can I return items early?
Due to publisher licensing agreements, OverDrive Media titles cannot be returned early. They will automatically be returned at the end of the lending period.
Back to top
Can I renew the items I have checked out?
The items you have checked out cannot be renewed, but you can check them out again if they are available when the checkout expires.
Back to top
What happens when I place an item on hold?
The title you have placed on hold will be reserved for you to check out once it becomes available. When the title is available for you, you will receive an email with instructions on checking the item out. The item will be held for you for 3 days (starting when you are emailed notice that the title is available).
Back to top
How many items can I place on hold at the same time?
You can place up to 6 titles on hold at a given time.
Back to top
Once a title that I have placed on hold becomes available for me to check out, how much time do I have to check out the title before the hold expires?
Once the title you have placed on hold becomes available for check out, you will receive an email indicating the title is available. If 3 days elapse from the time you are emailed this notice, and you have yet to check out the title, the title is returned to the library collection, making it available to other patrons at your library.
Back to top
How do I cancel a hold?
To cancel a hold, please take the following steps:
- From any page, choose the 'Library2Go Account' button.
- Log in to your account.
- Click the 'My Holds' link.
The list of titles that you have currently placed on hold is displayed.
- Click the 'Remove' link next to the title in which you are no longer interested.
This action cancels the hold.
Back to top
How do I change the email address that I entered when I placed a hold?
To change your email address, follow these steps:
- From any page, click the 'Library2Go Account' link.
- Log in to your account.
The 'Library2Go Account' page is displayed.
- Click the 'My Holds' link.
The list of titles that you have currently placed on hold is displayed.
- Click the 'Edit' link next to the title for which you would like to change hold notification information.
You are prompted to edit holds information.
- In the 'Email address' field, enter the new email address at which you would like to be notified of the availability of holds.
- Confirm your new email address by entering the new email address in the 'Confirm Email address' field.
- Click 'Submit'.
Your email address is updated. A message is displayed stating that you will receive an email when the title becomes available for checkout.
Back to top
What is 'Wish List'?
When you come across a title that you are interested in checking out, including titles that have not yet been released, you can click 'Add to Wish List' to place the title on your 'Wish List'.
Back to top
How can I add a title to 'Wish List'?
To add a title to 'Wish List', click the 'Add to Wish List' link for the title.
Back to top
How do I remove a title from 'Wish List'?
To remove a title from 'Wish List', click 'Sign In' to sign in to your account, and click the 'Wish List' link. Click the 'Remove' link for the title you wish to remove from 'Wish List'.
Back to top
How do I check out a title from 'Wish List'?
If a title on 'Wish List' is available for check out, click the 'Add 2Go Cart' button. Your 2Go Cart is displayed. Click 'Proceed to Checkout' to check out the title.
Back to top
After I check out a title will it be removed from 'Wish List'?
No. Titles remain on 'Wish List' after they are checked out so that you may reference them again if desired.
To remove a title from 'Wish List', click 'Sign In' to sign in to your account, and click the 'Wish List' link. Click the 'Remove' link for the title you wish to remove from 'Wish List'.
Back to top
Why can I add some titles to 'Wish List' but not to '2Go Cart'?
Titles that have a future release date (the date on which the publisher releases a given title in a given format) may be added to 'Wish List' but not to '2Go Cart'. These titles cannot be checked out until they are released.
Back to top
What is a 'release date'?
A release date is the date on which the publisher releases a title in a given format.
Back to top
A title on 'Wish List' has a message stating that 'this title is no longer available for check out.' Why is the title no longer available?
Titles that have not yet been released are removed from 'Wish List' in cases where publishers have delayed or postponed the release of the title, or when the title is otherwise made unavailable by the publisher or library.
Back to top
What is the 'Average rating' shown by titles at this site?
Once signed in at this site, you can rate titles on a scale of 1-5 stars. The ratings displayed for each title are an average of the ratings submitted for that title.
Back to top
How do I rate titles?
Once signed in at this site, you can rate a title from its details page. Alternatively, you can rate a title you have currently checked out from the 'My Checkouts' page. From either of these pages, next to 'My rating', click the number of stars you want to award the title. This site automatically applies your rating to the existing average, and recalculates the 'Average rating' to include your input. To rate a title you currently have checked out, click here.
Back to top
I rated a title before, and want to change the rating. How do I change previous ratings?
After signing in at this site, you can change the number of stars that you have awarded a title from its details page. Alternatively, you can change any of your previous ratings at the 'Rated Titles' page. Or, if you want to rate or change a rating for a title you have currently checked out, you can do so from the 'My Checkouts' page. At any of these pages, next to 'My rating', click the number of stars you want to award the title. This site automatically recalculates the 'Average rating' to include your revised input.
Back to top
I rated a title before, and want to delete the rating. How do I remove previous ratings?
After signing in at this site, you can remove the rating that you have awarded a title from its details page. Alternatively, you can remove ratings from any previously rated titles at the 'Rated Titles' page. Or, if you want to delete a rating for a title you have currently checked out, you can do so from the 'My Checkouts' page. At any of these pages, click 'Remove rating' to remove your rating for a title. This site automatically recalculates the 'Average rating' for the title, excluding your previous rating from the recalculation.
Back to top
What is the OverDrive Advantage Program?
The OverDrive Advantage Program allows a member library to purchase titles exclusively for its patrons. While most of the titles available at this site are available to patrons of all member libraries, titles purchased using the OverDrive Advantage Program are available exclusively to patrons of the library that purchased the titles.
Back to top
How do I know which titles are available through the OverDrive Advantage Program?
'Advantage' titles are labeled with one of three icons depending on your login status and the availability of the title…
This icon indicates that you must sign in to see if the 'Advantage' title is available to patrons of your library.
This icon indicates that the 'Advantage' title is available for patrons of your library to check out and/or place on hold.
This icon indicates that the 'Advantage' title is not available to patrons of your library.
Back to top
How can I tell if an 'Advantage' title is available for check out?
Follow these steps to check the availability of an 'Advantage' title…
- On the Search Results or Title Details page, if the 'Sign in to check availability' button is displayed, click the button.
The 'Sign In' page is displayed.
- Log in to your account.
The Search Results or Title Details page is updated to indicate if the 'Advantage' title is available to patrons of your library.
This icon indicates that the 'Advantage' title is available for patrons of your library to check out or place on hold.
This icon indicates that the 'Advantage' title is not available to patrons of your library.
- If the title is available for patrons of your library, you can check out the title or place it on hold.
Back to top
Why do I have to sign in to see if an 'Advantage' title is available?
Because 'Advantage' titles are available exclusively to patrons of the member libraries that purchased them, you must identify yourself as a patron of a specific library before this site can indicate if the title is available to patrons of your library. At this site, you identify yourself as a member of a library by signing in using your library credentials (typically a library card number).
Back to top
| 
